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Percived service quality & customer satisfaction on the operational performance of auto mated teller machine systems with special reference to private sector banks

Premakeerthi, W.A.

Percived service quality & customer satisfaction on the operational performance of auto mated teller machine systems with special reference to private sector banks - Kuliyapitiya: Wayamba University of Sri Lanka, 2007 - vii, 147p.; 30cm


ATM services
Customer satisfaction
banking services

041 / PGDBM

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