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Effect of organizational factors on customer perception of service quality through organizational performance:

Ekanayake, M.R.C.B.

Effect of organizational factors on customer perception of service quality through organizational performance: a study in state service sector organizations in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2009 - viii, 115p.; 30cm.

Subjects--Topical Terms:
Public sector organizations
Organizational behavior
Leadership
Inter-relationship

Dewey Class. No.: 025 / PGDBM

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Effect of organizational factors on customer perception of service quality through organizational performance: