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Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka

Wijekoon, B.P.W.M.S.

Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2007 - iv, 103p.; 29cm.

Subjects--Topical Terms:
Customer satisfaction
Dimensions
Loan recovery procedures
Private sector banks

Dewey Class. No.: 008 / PGDBM

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Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka