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Service management

Fitzsimmons, James A.

Service management : operations, strategy, information technology - 7th. - Chennai McGraw-Hill 2011 - xviii, 941p. 28cm.

ISBN: 9789339204471 9339204476

Subjects--Topical Terms:
Service strategy
Service quality
Service project
Service encounter

Dewey Class. No.: 658 / FIT

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Service management