Wayamba University Library Network

The ultimate CRM handbook:

Freeland, John G.

The ultimate CRM handbook: strategies and concepts for building enduring customer loyality and profitability - New Delhi Tata Mcgraw-Hill 2003 - viii, 353p. 23cm.

9780070582590 0070586772


Customer relation
Marketing management
Communication
Resource

658.812 / THE

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