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Handbook for measuring customer satisfaction and loyalty

Hill, Nigel

Handbook for measuring customer satisfaction and loyalty - New Delhi Infinity books 2003 - xiv, 290p. 21cm.

ISBN: 9788179290514

Subjects--Topical Terms:
Customer behavior
Customer satisfaction
Customer relation

Dewey Class. No.: 658.512 / HIL

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Handbook for measuring customer satisfaction and loyalty