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Customer-driven services management

Balachandran, S.

Customer-driven services management - 2nd. - New Delhi Response Books 2004 - xiii, 304p. 22cm.

ISBN: 8178293897

Subjects--Topical Terms:
Managing information
Services industries
Distinguishing characteristics
Making of services
General insurance

Dewey Class. No.: 658.812 / BAL

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Customer-driven services management