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1.
effect on operational performance torwads service satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya Wayamba University of Sri Lanka 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 011MBA.

2.
Customer satisfaction on service dilivery at service dilivery points of valuation service in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 052 PGDBM.

3.
Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 028 MBA.

4.
The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 029 MBA.

5.
A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 056 PGDBM.

6.
Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 058 PGDBM.

7.
Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 060 PGDBM.

8.
Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM.

9.
Comparative study determining service quality (SQ) in retail bank: state bank vs private bank (in Colombo District) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 090 PGDBM.

10.
Impact of service quality dimensions towards satisfaction of the students: special reference to National Institute of Business Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 107 PGDBM.

11.
Analysis of factors of service dimension towards service quality by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 115 PGDBM.

12.
Analysis of factors causing students' satisfaction upon service delivery with special reference to private sector high education institutions in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 116 PGDBM.

13.
Factors influencing the beneficiary satisfaction of foreign funded fisheries community development projects in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 128 PGDBM.

14.
Analysis of factors causing beneficiary satisfaction on service quality with special reference to technical colleges in Sr Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (2)Location, call number: Reference Section 042 MBA, ...

15.
Analysis of factors causing customer satisfaction on service quality in commercial banks of Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 092 PGDBM.

16.
A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 034 MBA.

17.
Impact of service quality on customer satisfaction in hotels by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 051 MBA.

18.
Analysis of factors of service quality dimension towards customer satisfaction: with special reference to government sector banks in Kurunegala District, Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 136 PGDBM.

19.
Impact of service quality dimension towards customer satisfaction with special reference to people's banks in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2015
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 169 PGDBM.

20.
Impact of service quality dimension towards customer satisfaction with special reference to Lanka Orix Laesing Company PLC by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2016
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 170 PGDBM.

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