Your search returned 51 results.

Sort
Results
1.
Critical analyses of factors affecting customer satisfaction on loan recovery procedures in the private sector commercial banks in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 008PGDBM.

2.
Service quality dimensions leading to customer satisfaction: a case study in DFCC Vardhana bank by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 009PGDBM.

3.
Operational performance leading to customer satisfaction upon installation of new water supply connections in the National Water Supply and Drainage Board by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 013PGDBM.

4.
Perceived service quality of customers about public sector banking industry in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 PGDBM.

5.
Assessment of factors influencing customer satisfaction upon operational services: with special reference to national water supply and drainage board by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 027 PGDBM.

6.
Customer dissatisfaction on service delivery points with special reference to the Ministry of Industries, Sports, Rural Development, Women Affairs, Youth Affairs and Tamil Education Central Provincial Council by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya Wayamba University of Sri Lanka 2011
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 015 MBA.

7.
Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 017 MBA.

8.
Percived service quality & customer satisfaction on the operational performance of auto mated teller machine systems with special reference to private sector banks by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2007
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 041 PGDBM.

9.
Analysis of factors in connection with passport delivery procedure in the department of immigration and emigration of Sri Lanka towards customer satisfaction by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2011
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 024 MBA.

10.
Customer satisfaction on service dilivery at service dilivery points of valuation service in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2010
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 052 PGDBM.

11.
Factors influencing customer satisfaction in public sector service delivery: The case of three public sector institutions; divisional secretariat, water board, urban council by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 028 MBA.

12.
The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 029 MBA.

13.
Operational performance leading to customer satisfaction supply of new telephone lines in the Sri Lanka Telecom PLC by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 058 PGDBM.

14.
Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 060 PGDBM.

15.
Factors influencing customer satisfaction on perceived service quality: with special reference to technical colleges in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2009
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 062 PGDBM.

16.
End user satisfaction of customers on product quality: with special reference to customer made, large scaled apparel manufacturing industry selling online to Europeon market by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 076 PGDBM.

17.
Impact of service quality dimensions towards satisfaction of the students: special reference to National Institute of Business Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2014
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 107 PGDBM.

18.
Impact of operational service quality towards customer satisfaction: with special reference to National Water Supply & Drainage Board by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 111 PGDBM.

19.
Analysis of factors of service dimension towards service quality by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2012
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 115 PGDBM.

20.
Analysis of factors causing students' satisfaction upon service delivery with special reference to private sector high education institutions in Sri Lanka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Language
Publication details: Kuliyapitiya: Wayamba University of Sri Lanka, 2013
Availability: Items available for reference: Main Library: Not for loan (1)Location, call number: Reference Section 116 PGDBM.

Pages

All Rights Reserved, Main Library Wayamba University of Sri Lanka
Kuliyapitiya, Sri Lanka.
Telephone: +94-372283169, Fax: +94-372283169
Email:library@wyb.ac.lk

Designed and Maintaining by EMCL Ekanayake
Last Updated:03-10-2023

Powered by Koha