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	1.	The big book of customer service training games quick fun activities for training customer service reps salespeople and anyone else who deals with customers by Carlaw, Peggy Deming, Vasudha Kathleen Language: English Language Publication details: New Delhi Tata McGraw-Hill 1999 1999 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.812CAR, ... Place hold Add to cart (remove)
	2.	The big book of sales training games quick, fun activities for improving selling skills or livening up a sales meeting by Carlaw, Peggy Deming, Vasudha Kathleen Language: English Language Publication details: New Delhi Tata McGraw-Hill 1999 1999 Availability: Items available for loan: Main Library (2)Location, call number: Lending Section 658.81CAR, ... Place hold Add to cart (remove)
	3.	Basic business communication skills for empowering the internet genaration by Lesikar, Raymond V Flatley, Marie E Edition: 10th Publication details: New Delhi Tata Mcgraw-Hill 2005 2005 Availability: Items available for loan: Main Library (2)Location, call number: Reference Section 651.74LES, ... Place hold Add to cart (remove)
	4.	Managing and mortivation contact center employees tools and techniques for inspiring outstanding performance from your frontline staff Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Tata Mcgraw-Hill 2003 2004 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812MAN. Place hold Add to cart (remove)
	5.	Sales management by Calvin, Robert J Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Tata Mcgraw-Hill 2001 2002 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.81CAL. Place hold Add to cart (remove)
	6.	International Marketing by Cateora, Philip R Graham, John L Salwan, prashant Edition: 13th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Language Publication details: New Delhi Tata Mcgraw-Hill 2008 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.848CAT. Place hold Add to cart (remove)

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