Richard, Darlene D. <br/><br/>
The customer response management handbook 

 - New Delhi  Tata Mcgraw-Hill  2004 
 - xiv, 546p.  24cm. 
<br/><br/><label>ISBN: </label>9780070582590 0070586659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Office management<br/>Customer relation<br/>Customer service<br/>Culture
<br/><br/><label>Dewey Class. No.: </label>658.812  / RIC